Frequently Asked Questions
Managing My Account
1. How can I create an account?
Simple! Just register your email address at the registration page on the upper right corner.
2. How do I change the information in my account?
To change your information on the account, Click on Account Details;
And feel free to change the necessary details;
3. I forgot my password or I cannot log in to my account, what should I do?
Click on the Lost Password located at the bottom of the log-in section;
Fill in the necessary email registered on the website;
1. How can I track my order status?
To track on your order status, click on View.
Status will be located at the top page of the product order;
2. What is the return policy of Stictac?
- Where goods are rejected by the Customer as not being in accordance with the Customer’s order, the Company will only accept the return of such goods provided that it receives written notice within 2 working days of receipt of the goods by the Customer. If no notice is received, the goods shall be deemed to have been accepted by the Customer. Returned goods will not be accepted without a Reference Number which will be supplied by the Company on receipt of the Customer notice.
- Where the Company has supplied goods in accordance with a Customer order and in good condition, the Company will not accept the return of those goods.
3. What is the cancellation policy of Stictac?
- Requests by a Customer for cancellation of any order or for rescheduling of deliveries will only be considered by the Company if request is made in writing and the related order has not been paid. Paid orders cannot be cancelled.
- In case of rescheduling, the Customer must pay to the Company an amount equal to all costs incurred in the preparation and delivery of the order, should there be any.
4. What is the defect policy of Stictac?
- The Company will not consider any claim for compensation, indemnity or refund until liability, if any, has been established or agreed with the Manufacturer and where applicable, the Company’s or the Manufacturer’s insurance company.
- In the case of defects or faulty workmanship in the goods or any part of the goods supplied by the Company the Customer is not entitled to any greater compensation than the value of the goods purchased.
5. What are the available mode of payments?
Payment for goods may be by cash for pick-up, direct deposit, electronic bank transfer. You can also pay via MasterCard, or Visa thru our payment gateway. Please settle direct bank transfers or deposit or otherwise, your order will be on hold.
1. What are the serviceable area?
Our team delivers in all parts of Metro Manila with scheduled delivery in North and South Luzon subject for a fee(please check fee at the check out page).
|Bulacan, Tarlac, Pangasinan, La Union, Bataan, Zambales, Pampanga, Nueva Ecija||Laguna, Lucena, Quezon, Cavite, Batangas|
**Delivery on other parts (local/international) are subject to DHL / LBC fees.
1. Who can I call if I wanted to order from one of your sales or if I need further assistance with my orders?
For sales, please call us at +632 8631-1685. Our support team will connect you to our available account executives.